TERMS AND CONDITIONS
Effective Date: March 7, 2026 Last Updated: March 7, 2026 These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer", "pYou", "Your", "User", "Consignor") and Sarathi India Logistics Private Limited ("Qargo", "We", "Us", "Our", "Company"), a company incorporated under the Companies Act, 2013, having its registered office at [Insert Registered Address], Bengaluru, Karnataka, India. By accessing, registering on, or using the Qargo platform (website, mobile application, APIs, and all associated services) (collectively, the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations of India.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE PLATFORM.
1. DEFINITIONS AND INTERPRETATION
"Consignee" means the person or entity to whom goods are to be delivered as per the booking instructions. "Consignment" means goods tendered by the Consignor for transportation via the Platform. "Consignor" means the Customer who books transport services through the Platform and is the sender or owner of the Consignment. "Delivery Partner" or "Driver Partner" means independent third-party vehicle owners, drivers, or transport operators who provide transportation services facilitated through the Platform. "Force Majeure Event" means any event beyond the reasonable control of Qargo, including but not limited to acts of God, war, civil commotion, strikes, lockouts, riots, pandemics, natural disasters, government orders, fires, floods, accidents, or breakdown of transport infrastructure. "Goods Transport Agency (GTA)" means a service provider primarily engaged in providing transport of goods by road, as defined under GST laws. "GST" means Goods and Services Tax levied under the Central Goods and Services Tax Act, 2017, and all applicable State GST, IGST, and UT GST laws. "Platform" means Qargo's website (www.qargo.com or any successor domain), mobile applications, web applications, APIs, dashboards, and all associated software and services. "POD" means Proof of Delivery, which includes delivery receipts, photographs, electronic signatures, GPS timestamps, or other evidence confirming delivery. "Prohibited Goods" means goods that are illegal, dangerous, restricted, or otherwise prohibited from transportation as specified in Clause 7. "RCM" means Reverse Charge Mechanism under GST, whereby the recipient of services (the Customer) is liable to pay GST instead of the service provider. "Services" means all transportation, logistics, technology, and ancillary services provided by Qargo through the Platform.
2. SCOPE OF SERVICES
2.1 Platform Services
Qargo operates a technology platform that facilitates on-demand and scheduled intracity and intercity goods transportation services by road. Our services include but are not limited to: Online booking and scheduling of trucks, tempo, mini-trucks, three-wheelers, and other commercial vehicles Real-time tracking and monitoring of consignments via GPS Digital documentation including e-POD, invoices, and consignment notes Dashboard access for enterprise customers with consolidated billing API integration for automated booking and shipment management Insurance and value-added services (where offered)
2.2 Nature of Qargo's Role
Qargo acts as a Goods Transport Agency (GTA) and technology platform facilitating transportation services. Depending on the service type: For most bookings, Qargo contracts with independent Delivery Partners who own and operate vehicles. Qargo is responsible for coordinating transport and assumes liability as set out in Clause 9. For certain services, Qargo may act purely as a marketplace connecting Consignors with independent transporters, with limited or no liability, as expressly disclosed at the time of booking. Unless expressly stated otherwise in the booking confirmation, Qargo assumes responsibility as the principal contracting party for the transportation service.
2.3 Eligibility
You must be at least 18 years of age and possess the legal capacity to enter into a binding contract under Indian law. If you are registering on behalf of a business entity, you represent and warrant that you have the authority to bind such entity to these Terms. You must provide accurate, complete, and current information during registration and maintain the accuracy of such information.
2.4 Account Registration and Security
You are required to create an account to use certain features of the Platform. You are responsible for maintaining the confidentiality of your account credentials (username, password, API keys) and for all activities that occur under your account. You must notify Qargo immediately of any unauthorized use of your account or any other breach of security. Qargo reserves the right to suspend or terminate accounts that are inactive, used fraudulently, or in violation of these Terms.
3. BOOKING AND PAYMENT TERMS
3.1 Booking Process
Bookings can be made via the Qargo website, mobile app, API, or customer support channels. At the time of booking, you must provide accurate details including pickup location, delivery location, consignment description, weight, dimensions, declared value (if applicable), contact details, and any special handling instructions. Bookings are subject to vehicle availability and operational feasibility. Qargo reserves the right to decline bookings at its sole discretion. A booking is confirmed only when you receive a booking confirmation (via SMS, email, or in-app notification) containing a unique booking ID.
3.2 Pricing and Charges
Pricing is displayed on the Platform at the time of booking and may vary based on distance, vehicle type, weight, time of day, demand, and other factors. The fare displayed includes the base transport charge and may include additional charges such as loading/unloading fees, waiting charges, toll fees, parking fees, night surcharges, and other applicable levies. All prices are exclusive of GST unless expressly stated otherwise. GST is payable as per Clause 4. Qargo reserves the right to modify pricing at any time. Changes will apply to new bookings and will not affect bookings already confirmed.
3.3 Payment Methods
Qargo accepts the following payment methods:
Online payments: UPI, credit card, debit card, net banking, digital wallets Cash on Delivery (COD): Available for select customers subject to verification Credit Terms: Available for verified enterprise customers with approved credit limits (Net 7, Net 15, Net 30 days as agreed in writing)
3.4 Payment Terms for Enterprise Customers
Enterprise customers with approved credit accounts must settle invoices within the agreed credit period (typically Net 15 or Net 30 days from invoice date). Late payments will attract interest at the rate of 2% per month (24% per annum) or the maximum rate permitted by law, whichever is lower. Qargo reserves the right to suspend services and revoke credit facilities if payments are overdue beyond 15 days. All invoices are issued electronically via email and the customer dashboard. It is the Customer's responsibility to ensure receipt and review of invoices.
3.5 Refunds
Refunds are governed by Qargo's separate Refund Policy available on the Platform. In general:
Pre-paid bookings cancelled before vehicle allocation may be eligible for refund subject to cancellation charges as per Clause 3.6. No refunds are provided once the vehicle has been allocated and the Delivery Partner has commenced travel toward the pickup location. Refunds due to service failure on Qargo's part will be processed within 7-14 business days to the original payment method.
3.6 Cancellation Policy
Before Vehicle Allocation: You may cancel without charge up to the point of vehicle allocation. After allocation, cancellation charges will apply as displayed in the booking interface or app (typically 20-50% of the booking value). After Vehicle Departure: If the vehicle has departed toward the pickup location or has reached the pickup location, the full fare is payable and no refund will be provided. Qargo-Initiated Cancellation: If Qargo or the Delivery Partner cancels the booking due to reasons within Qargo's control (e.g., vehicle unavailability, driver no-show), you will receive a full refund or a service credit at your option. No-Show by Customer: If you are not available at the pickup location within 30 minutes of the scheduled pickup time (or such other time as communicated), the booking may be cancelled and full charges will apply.
4. GST AND TAX OBLIGATIONS
4.1 GTA Status and RCM
Qargo is registered as a Goods Transport Agency (GTA) under GST. As per the GST laws of India, GTA services are subject to the Reverse Charge Mechanism (RCM) under Notification No. 13/2017-Central Tax (Rate) dated June 28, 2017, and subsequent amendments.[web:30][web:37] If you are a GST-registered entity (including companies, LLPs, proprietorships, partnership firms, government departments, local authorities, or statutory bodies), you are liable to pay GST under RCM at the rate of 5% on the freight value (without input tax credit to Qargo). Qargo will not charge GST on the invoice for such RCM-applicable transactions. You must self-assess and deposit the GST directly to the government and report it in your GST returns (GSTR-3B). If you are an unregistered person or individual consumer, Qargo will charge and collect GST at the applicable rate (currently 5% or 18% as per the service opted) and remit it to the government.
4.2 E-Way Bill and Compliance
Under GST law, an e-way bill is mandatory for movement of goods above a specified value threshold (currently INR 50,000 or as amended by law). The Consignor (Customer) is solely responsible for generating Part A and Part B of the e-way bill prior to dispatch. Qargo and the Delivery Partner will not be responsible for any penalties, seizures, or delays arising from non-generation or incorrect generation of the e-way bill. If Qargo is requested to generate the e-way bill on your behalf, you must provide accurate GST registration details, HSN/SAC codes, invoice details, and consignment value. Any liability arising from incorrect information provided by you will be solely yours.
4.3 TDS and Other Deductions
If you are required by law to deduct Tax Deducted at Source (TDS) from payments to Qargo, you must provide Qargo with a valid TDS certificate (Form 16A) within 30 days of deduction. Any short payment due to TDS deduction must be accompanied by advance written notice and documentary proof.
5. CUSTOMER OBLIGATIONS AND RESPONSIBILITIES
5.1 Accurate Information
You must provide complete and accurate information regarding:
Pickup and delivery addresses, including landmarks, contact persons, and phone numbers Nature, weight, dimensions, and quantity of goods Declared value of goods (mandatory for high-value or fragile consignments) Any special handling requirements (fragile, temperature-sensitive, etc.)
5.2 Packaging and Labeling
You are responsible for proper packaging of goods to withstand normal transit conditions. Goods must be securely packed, labeled, and documented. Fragile or high-value items must be clearly marked as such. Qargo and its Delivery Partners are not responsible for damage arising from inadequate, improper, or insufficient packaging.
5.3 Availability at Pickup and Delivery
You or your authorized representative must be available at the pickup location at the scheduled time with the consignment ready for loading. The Consignee or authorized recipient must be available at the delivery location to accept the consignment. Failure to be available may result in additional waiting charges (as displayed in the app, typically INR 50-100 per 15 minutes) or cancellation with full charges.
5.4 Loading and Unloading
Unless explicitly included in the booking, loading and unloading assistance is not provided as part of standard transport service. If Delivery Partners assist with loading/unloading at your request, you acknowledge that they do so as a courtesy and Qargo assumes no liability for any consequential damage or personal injury. Where loading/unloading services are booked and charged separately, Qargo will use reasonable care, but liability remains limited as per Clause 9.
5.5 Compliance with Laws
You must comply with all applicable laws, including but not limited to GST, customs, excise, trade, and transport regulations. You must not use the Platform or Services for any unlawful purpose or in any manner that violates these Terms. You must not transport Prohibited Goods as defined in Clause 7.
6. QARGO'S RIGHTS AND OBLIGATIONS
6.1 Service Delivery
Qargo will use commercially reasonable efforts to:
Allocate a suitable vehicle and Delivery Partner for your booking Ensure timely pickup and delivery of consignments Provide tracking and status updates via the Platform Maintain the security and condition of goods during transit
6.2 Right to Refuse Service
Qargo reserves the right to refuse or cancel any booking at any time if:
The consignment contains or is suspected to contain Prohibited Goods The consignment details provided are inaccurate, incomplete, or misleading You have outstanding payments or are in breach of these Terms The booking is deemed to pose a risk to the safety of personnel, vehicles, or property Fulfillment of the booking is not operationally feasible or legally permissible
6.3 Right to Inspect
Qargo and its Delivery Partners reserve the right to inspect any consignment at the time of pickup or during transit if there is reasonable suspicion that it contains Prohibited Goods or poses a safety risk. If Prohibited Goods are discovered, Qargo may refuse to transport the consignment, cancel the booking, and report the matter to the appropriate authorities. No refund will be provided in such cases.
6.4 Platform Availability
Qargo will use reasonable efforts to ensure that the Platform is available 24/7, but does not guarantee uninterrupted or error-free operation. The Platform may be temporarily unavailable due to maintenance, upgrades, or technical issues. Qargo will provide advance notice where reasonably possible. Qargo is not liable for any loss or inconvenience arising from Platform downtime, except as expressly provided in Clause 9.
7. PROHIBITED GOODS
The following categories of goods are strictly prohibited from transportation via the Platform:
Explosives, ammunition, firearms, weapons, and military equipment Flammable liquids, gases, and solids (petrol, diesel, LPG, kerosene, etc.) Corrosive, toxic, radioactive, or hazardous materials Narcotics, drugs, psychotropic substances, and controlled substances Pornographic materials, obscene content, and materials violating public decency Counterfeit goods, pirated materials, and goods infringing intellectual property rights Live animals, livestock, and pets (unless specifically authorized in writing) Perishable food items without proper refrigeration or packaging Human remains, organs, or body parts Currency (cash), negotiable instruments, cheques, demand drafts in excess of INR 50,000 Jewelry, precious metals (gold, silver), gemstones, and high-value bullion Antiques, fine art, and artifacts above INR 1,00,000 in value (unless insured) Cigarettes, tobacco products, and e-cigarettes (in jurisdictions where restricted) Alcohol and alcoholic beverages (except with valid permits and licenses) Gambling devices, lottery tickets, and betting materials Items banned or restricted under the laws of India or the destination jurisdiction Goods requiring special permits, licenses, or regulatory approvals without such documentation Hazardous waste, bio-medical waste, and e-waste Illegal, stolen, or smuggled goods Any other goods that Qargo deems unsafe, unlawful, or unsuitable for transport
Consequences of Transporting Prohibited Goods:
Immediate cancellation of the booking without refund Forfeiture of the consignment and reporting to law enforcement authorities Liability for all costs, fines, penalties, and legal expenses incurred by Qargo Suspension or termination of your account and future access to the Platform Legal action and claims for damages
8. INSURANCE AND DECLARED VALUE
8.1 Standard Transit Risk
All consignments are transported at the inherent risk of the Consignor, subject to the limitations of liability set out in Clause 9.
8.2 Declared Value
For consignments valued above INR 10,000, you are strongly encouraged to declare the value of goods at the time of booking. Declaration of value allows Qargo to assess risk and offer appropriate insurance coverage. If the value is not declared, Qargo's maximum liability is limited as per Clause 9.3, regardless of the actual value of goods.
8.3 Optional Insurance
Qargo offers optional transit insurance coverage for consignments at an additional premium (typically 0.5-1.5% of declared value). Insurance coverage, where opted, is subject to the terms and conditions of the insurance provider and the insurance policy document provided to you. Claims under insurance policies are subject to the insurer's claims process, documentation requirements, and exclusions. Qargo acts only as a facilitator for insurance services and is not the insurer. All claims must be directed to the insurance provider.
8.4 High-Value Goods
For high-value consignments (above INR 1,00,000), insurance is mandatory and will be automatically added to the booking unless you provide proof of independent insurance coverage. Qargo reserves the right to reject bookings of high-value goods if adequate insurance is not in place.
9. LIABILITY AND INDEMNITY
9.1 Basis of Liability
Qargo, as a Goods Transport Agency and principal contracting party, assumes liability for loss of, damage to, or delay in delivery of consignments only to the extent expressly set out in this Clause 9 and subject to the limitations, exclusions, and conditions herein.
9.2 Standard of Care
Qargo and its Delivery Partners will exercise reasonable care and diligence in handling, transporting, and delivering consignments. However, Qargo does not warrant or guarantee: Delivery within a specific timeframe (estimated delivery times are indicative only) That goods will arrive in perfect condition That no loss, damage, or delay will occur during transit
9.3 Limitation of Liability - Quantum
Qargo's maximum liability for loss, damage, or delay is LIMITED as follows:
Where no declared value is provided: Qargo's liability is limited to 5 times (5x) the freight charges paid for the particular consignment, subject to a maximum cap of INR 10,000 per consignment. Where declared value is provided and insurance is NOT purchased: Qargo's liability is limited to 10 times (10x) the freight charges paid, subject to a maximum cap equal to the declared value or INR 50,000, whichever is lower. Where insurance is purchased: Liability is governed by the insurance policy terms. Qargo's direct liability is limited to the applicable deductible or INR 5,000, whichever is lower. In no event shall Qargo's aggregate liability exceed the actual invoice value of the goods as declared by you.
9.4 Exclusions from Liability
Qargo shall not be liable for any loss, damage, or delay arising from or contributed to by:
Force Majeure Events: Acts of God, natural disasters, pandemics, epidemics, wars, riots, civil commotion, strikes, lockouts, government orders, acts of terrorism, accidents, or any other events beyond Qargo's reasonable control (as defined in Clause 13). Inherent nature of goods: Perishability, fragility, susceptibility to temperature changes, natural deterioration, or normal wear and tear. Inadequate packaging: Improper, insufficient, or defective packaging by the Consignor. Acts or omissions of the Consignor or Consignee: Including but not limited to inaccurate addresses, unavailability at pickup/delivery, failure to provide necessary documentation, incorrect or misleading consignment descriptions. Prohibited or restricted goods: Transportation of Prohibited Goods or goods requiring special permits without disclosure or documentation. Customs, regulatory, or legal seizures: Detention, seizure, confiscation, or destruction of goods by government authorities, customs, police, or regulatory agencies. Pilferage or theft where consignment is externally intact: Where there is no visible external damage to the packaging at the time of delivery (unless tamper-evident packaging was used and documented). Indirect, incidental, consequential, or special damages: Loss of profits, loss of business, loss of revenue, loss of data, reputational harm, or any indirect or consequential damages of any nature.
9.5 Proof of Delivery (POD)
Delivery is deemed complete and accepted when the Consignee or their authorized representative signs the POD, accepts delivery via electronic confirmation (mobile app or SMS), or takes physical possession of the consignment without objection. POD may include photographs, GPS timestamps, electronic signatures, or other digital evidence. If the consignment is delivered and POD is obtained without any notation of damage, shortage, or discrepancy, it is conclusively presumed that the consignment was delivered in good condition and in accordance with the booking instructions. Claims for loss, damage, or shortage must be noted on the POD at the time of delivery. Failure to note a discrepancy on the POD will severely prejudice your ability to make a claim.
9.6 Claims Procedure
All claims for loss, damage, shortage, or delay must be raised in writing to claims@qargo.com within 24 hours of delivery or scheduled delivery time (in case of non-delivery).
Claims must include:
Booking ID and invoice/consignment note reference Description of the loss, damage, or delay Photographs or other evidence of damage (for damage claims) Copy of POD with notations (if applicable) Supporting documents such as purchase invoices, packing lists, or third-party assessment reports Qargo will investigate the claim and respond within 7-14 business days. If the claim is approved, Qargo will process compensation or refund within 7-14 business days to the original payment method or as account credit, at Qargo's discretion. Claims not raised within 24 hours of delivery or not supported by adequate evidence will be rejected. Time limit for legal claims: Any legal action for claims must be initiated within 6 months from the date of delivery or scheduled delivery date, failing which the claim will be time-barred and deemed waived.
9.7 Indemnity by Customer
You agree to indemnify, defend, and hold harmless Qargo, its directors, officers, employees, agents, Delivery Partners, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses (including reasonable legal fees), fines, and penalties arising from or related to: Your breach of these Terms or violation of any applicable law or regulation Inaccurate, incomplete, or misleading information provided by you Transportation of Prohibited Goods or goods requiring permits without proper authorization Failure to generate e-way bills or comply with GST or other statutory obligations Your negligence, willful misconduct, or fraud Any third-party claims arising from your use of the Platform or Services Damage to vehicles, injury to personnel, or harm to third parties caused by the nature or condition of your consignment This indemnity obligation survives the termination of these Terms.
9.8 Third-Party Claims
If any third party brings a claim against Qargo arising from your breach of these Terms or your consignment, you agree to cooperate fully with Qargo in the defense of such claim and to reimburse Qargo for all costs, expenses, and damages incurred.
10. INTELLECTUAL PROPERTY RIGHTS
10.1 Ownership
All intellectual property rights in and to the Platform, including but not limited to software, source code, algorithms, APIs, user interfaces, logos, trademarks, trade names, graphics, text, images, and content ("Qargo IP") are owned by or licensed to Qargo and are protected by Indian and international intellectual property laws.
10.2 Limited License
Subject to your compliance with these Terms, Qargo grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for the purpose of booking and managing transportation services for your internal business or personal use.
10.3 Restrictions
You must not:
Copy, modify, reproduce, distribute, republish, download, display, transmit, or exploit any Qargo IP without prior written consent Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform Use the Platform or Qargo IP for any commercial purpose other than as expressly authorized Remove, alter, or obscure any proprietary notices, trademarks, or copyright notices Create derivative works based on the Platform or Qargo IP Use any automated systems (bots, scrapers, crawlers) to access the Platform without authorization Frame, mirror, or replicate the Platform on any other website or platform
10.4 User Content
If you upload, submit, or transmit any content to the Platform (including consignment descriptions, feedback, photographs, or communications), you grant Qargo a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, and display such content for the purposes of providing and improving the Services. You represent and warrant that you own or have the necessary rights to grant this license and that your content does not infringe any third-party rights.
11. DATA PROTECTION AND PRIVACY
11.1 Privacy Policy
Your use of the Platform is also governed by Qargo's Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains how Qargo collects, uses, stores, and protects your personal data.
11.2 Consent to Data Processing
By using the Platform, you consent to the collection and processing of your personal data (including name, phone number, email, address, GST details, payment information, location data, and transaction history) in accordance with the Privacy Policy and applicable data protection laws of India, including the Digital Personal Data Protection Act, 2023 (as amended).
11.3 Data Security
Qargo implements reasonable technical and organizational security measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no internet-based platform can be 100% secure, and Qargo does not guarantee absolute security.
11.4 Third-Party Sharing
Qargo may share your data with:
Delivery Partners (to facilitate service delivery) Payment processors and financial institutions (to process transactions) Insurance providers (where insurance is purchased) Government authorities and law enforcement (where required by law) Service providers and business partners (for analytics, customer support, and platform operations) All such sharing is subject to confidentiality obligations and applicable laws.
11.5 Data Retention
Qargo retains your personal data for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce these Terms. You may request deletion of your data by contacting privacy@qargo.com, subject to legal retention requirements.
12. TERM, SUSPENSION, AND TERMINATION
12.1 Term
These Terms commence on the date you first access or use the Platform and continue until terminated in accordance with this Clause 12.
12.2 Suspension by Qargo
Qargo may suspend your access to the Platform immediately and without prior notice if:
You breach any provision of these Terms Your account is suspected of fraudulent, illegal, or abusive activity You have outstanding payments overdue beyond 15 days Your use of the Platform poses a risk to Qargo, other users, or third parties Required by law or regulatory authority During suspension, you will not be able to place new bookings, but existing bookings will be honored unless otherwise notified.
12.3 Termination by Qargo
Qargo may terminate your account and access to the Platform at any time, with or without cause, by providing 7 days' written notice to your registered email address.
Qargo may terminate your account immediately without notice if:
You commit a material or repeated breach of these Terms You transport Prohibited Goods or engage in illegal activity You engage in fraudulent transactions or payment defaults Required by law, court order, or government directive
12.4 Termination by Customer
You may terminate your account and cease using the Platform at any time by:
Submitting a written termination request to support@qargo.com Deleting your account via the Platform (where such functionality is available) Termination does not relieve you of any outstanding payment obligations or liabilities incurred prior to termination.
12.5 Effect of Termination
Upon termination:
Your access to the Platform will be revoked immediately All outstanding amounts owed to Qargo become immediately due and payable Qargo may delete your account data in accordance with its data retention policies Existing bookings will be honored or cancelled with appropriate refunds, at Qargo's discretion Clauses 9 (Liability and Indemnity), 10 (Intellectual Property), 11 (Data Protection), 14 (Dispute Resolution), and 15 (General Provisions) survive termination
13. FORCE MAJEURE
13.1 Definition
A Force Majeure Event means any event or circumstance beyond the reasonable control of Qargo that prevents or delays the performance of its obligations under these Terms, including but not limited to: Acts of God: earthquakes, floods, cyclones, tsunamis, storms, lightning, fire Pandemic, epidemic, or public health emergency War, invasion, terrorism, military action, civil war, insurrection, or riot Government action: orders, regulations, embargoes, import/export restrictions, lockdowns, curfews Labor disputes: strikes, lockouts, labor unrest (not involving Qargo's own employees) Breakdown or failure of public infrastructure: roads, bridges, power supply, telecommunications Accidents involving Delivery Partners' vehicles Any other event that could not have been prevented by reasonable precautions and is beyond Qargo's reasonable control
13.2 Suspension of Performance
During the continuance of a Force Majeure Event, Qargo's performance of its obligations (including pickup, delivery, and service availability) shall be suspended to the extent prevented or delayed by such event, and Qargo shall not be liable for any failure, delay, or breach arising therefrom.
13.3 Notification and Mitigation
Qargo will use reasonable efforts to:
Notify affected customers as soon as reasonably practicable Mitigate the impact of the Force Majeure Event and resume performance as soon as possible
13.4 Rights During Force Majeure
If a Force Majeure Event prevents or delays delivery for more than 7 days, you may cancel the affected booking and receive a full refund of any prepaid freight charges (excluding insurance and non-refundable fees). Qargo is not liable for any indirect, consequential, or special damages arising from Force Majeure Events.
13.5 Prolonged Force Majeure
If a Force Majeure Event continues for more than 30 consecutive days, either party may terminate the affected booking or service agreement by written notice without liability (except for amounts due for services rendered prior to the Force Majeure Event).
13.6 Governing Law
This Force Majeure clause is governed by the principles established under Section 56 of the Indian Contract Act, 1872 (Doctrine of Frustration) and as interpreted by Indian courts. Where these Terms provide a contractual Force Majeure mechanism, relief shall be sought under this clause rather than under Section 56, in accordance with the Supreme Court of India's ruling in Energy Watchdog v. CERC.[web:36][web:39]
14. DISPUTE RESOLUTION AND GOVERNING LAW
14.1 Governing Law
These Terms and any disputes arising out of or in connection with these Terms or the Services shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
14.2 Jurisdiction
Subject to Clause 14.3 (Arbitration), the courts of Bengaluru, Karnataka, India shall have exclusive jurisdiction over any disputes arising under these Terms. You irrevocably submit to the jurisdiction of the courts of Bengaluru and waive any objection to proceedings in such courts on the grounds of venue or inconvenient forum.
14.3 Arbitration
Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). Seat of Arbitration: Bengaluru, Karnataka, India Number of Arbitrators: One (1) arbitrator mutually appointed by the parties. If the parties cannot agree on an arbitrator within 15 days, the arbitrator shall be appointed by the Bangalore Arbitration Centre or the Chairman of the Bar Council of Karnataka. Language: English Arbitration Rules: The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. Costs: The arbitrator shall have the discretion to allocate arbitration costs (including arbitrator fees and legal costs) between the parties. Award: The arbitral award shall be final and binding on both parties. Exception: Notwithstanding the above, Qargo may seek interim or injunctive relief in the courts of Bengaluru to protect its intellectual property rights, confidential information, or to prevent irreparable harm.
14.4 Mediation (Optional)
Prior to initiating arbitration, the parties may mutually agree to attempt resolution through mediation at the Karnataka Mediation Centre or any other mutually acceptable mediation forum. Mediation is voluntary and non-binding unless a settlement is reached.
14.5 Limitation Period
Any legal action or arbitration proceeding arising under these Terms must be commenced within 6 months from the date the cause of action arose, failing which such claim shall be time-barred and deemed waived.
14.6 Waiver of Class Action
You agree that any dispute resolution proceedings, whether in court or arbitration, will be conducted only on an individual basis and not as a class action, consolidated action, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.
15. GENERAL PROVISIONS
15.1 Entire Agreement
These Terms, together with the Privacy Policy, Refund Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between you and Qargo regarding your use of the Platform and Services, and supersede all prior or contemporaneous agreements, understandings, representations, or communications (written or oral).
15.2 Amendments
Qargo reserves the right to modify, amend, or update these Terms at any time. Changes will be effective immediately upon posting the revised Terms on the Platform, unless a later effective date is specified. Your continued use of the Platform after the effective date of revised Terms constitutes your acceptance of such changes. If you do not agree to the revised Terms, you must stop using the Platform immediately. Qargo will use reasonable efforts to notify registered users of material changes via email or in-app notification.
15.3 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, such provision shall be severed from these Terms. The remaining provisions shall continue in full force and effect.
15.4 Waiver
No failure or delay by Qargo in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or remedy preclude any further exercise of such right or any other right. Any waiver by Qargo must be in writing and signed by an authorized representative of Qargo.
15.5 Assignment
You may not assign, transfer, or delegate your rights or obligations under these Terms without Qargo's prior written consent. Qargo may assign, transfer, or delegate its rights and obligations under these Terms to any affiliate, subsidiary, successor, or third party without your consent, provided that such assignment does not materially adversely affect your rights under these Terms.
15.6 Third-Party Rights
These Terms are solely for the benefit of the parties hereto and do not confer any rights or benefits on any third party (including Delivery Partners, Consignees, or other users), except as expressly provided herein.
15.7 Notices
All notices, communications, and legal notices under these Terms must be in writing and shall be deemed duly given when:
Delivered in person Sent by registered post or courier to the registered address on your account Sent by email to the email address on your account, with confirmation of receipt
Notices to Qargo should be sent to:
Qargo Technologies Private Limited [Insert Registered Address] Bengaluru, Karnataka, India Email: legal@qargo.com
15.8 Survival
The following clauses survive the termination or expiration of these Terms: Clause 9 (Liability and Indemnity), Clause 10 (Intellectual Property Rights), Clause 11 (Data Protection and Privacy), Clause 14 (Dispute Resolution), and Clause 15 (General Provisions).
15.9 Relationship of Parties
Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between you and Qargo. You are an independent user of the Platform and are not an employee, agent, or representative of Qargo. Delivery Partners are independent contractors and are not employees or agents of Qargo, except where Qargo expressly assumes responsibility as principal under these Terms.
15.10 Language
These Terms are executed in the English language. In the event of any conflict or inconsistency between the English version and any translation, the English version shall prevail.
16. CONTACT INFORMATION AND GRIEVANCE REDRESSAL
16.1 Customer Support
For general inquiries, bookings, or support, you may contact Qargo at:
Email: support@qargo.com Phone: [Insert Customer Support Phone Number] Website: www.qargo.com
16.2 Grievance Officer
In accordance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, Qargo has appointed a Grievance Officer to address customer complaints and grievances.
Grievance Officer:
Name: [Insert Name] Designation: Grievance Officer Email: grievance@qargo.com Phone: [Insert Phone Number] Address: Qargo Technologies Private Limited, [Insert Registered Address], Bengaluru, Karnataka, India
Grievance Redressal Process:
Submit your complaint in writing via email to grievance@qargo.com with your booking ID, account details, and a description of the issue. The Grievance Officer will acknowledge receipt of your complaint within 48 hours. The complaint will be investigated and resolved within 15 business days from the date of receipt, wherever possible. If you are not satisfied with the resolution, you may escalate the matter to senior management or pursue legal remedies as set out in Clause 14.
17. ACKNOWLEDGMENT AND ACCEPTANCE
By clicking "I Agree", registering on the Platform, or using any of the Services, you acknowledge that:
You have read and understood these Terms in their entirety You agree to be legally bound by these Terms, the Privacy Policy, and all other policies incorporated herein You have the legal capacity and authority to enter into this binding agreement You will comply with all applicable laws and regulations in using the Platform and Services If you do not agree to these Terms, do not use the Platform or Services.
END OF TERMS AND CONDITIONS
Document Version: 1.0 Effective Date: March 7, 2026 Last Updated: March 7, 2026 Qargo Technologies Private Limited [Insert Registered Address] Bengaluru, Karnataka, India CIN: [Insert CIN] Email: legal@qargo.in Website: www.qargo.in