This Privacy Policy describes how QArgo (operated by [Your Company Name]) collects, uses, and shares your information. By using the QArgo Platform, you consent to the practices described herein."
II. Information We Collect
Provided by You: Registration details, Profile info, KYC documents (for Drivers/Fleet owners). Generated by Use: Precise location (GPS), Transaction history, Device information (IP, OS). From Third Parties: Background check reports, Insurance status, and Marketing partners.
III. How We Use Your Information (The "Functional" Use)
To Facilitate Freight: Matching Shippers with available Trucks. Real-Time Tracking: Providing "Live Status" of cargo to the Shipper and Consignee. Safety & Security: Verifying identity and preventing fraudulent bookings. Financials: Processing payments, GST invoicing, and driver settlements.
IV. Data Retention & Deletion
"QArgo retains your personal data only as long as necessary for business purposes or legal requirements (e.g., tax laws require keeping invoices for 7 years). Users may request account deletion via the App Settings, subject to the resolution of pending payments or active shipments."
V. Security Measures
Mention use of SSL/TLS Encryption for data in transit. Mention that sensitive data (like Aadhaar/Bank details) is stored on secure, ISO-certified cloud servers (e.g., AWS/Azure).
VI. Grievance Officer
Under Indian law, you must name a Grievance Officer. Example: "If you have concerns, contact Mr. [Name] at grievances@qargo.in."
Key Takeaways for your "QArgo" Strategy:
Visibility: Ensure the "Location Permission" pop-up in your app clearly explains why you need background location (for the Shipper's peace of mind). Transparency: If you use AI for route optimization or price matching (as mentioned in some of your business plans), include a small note that "Automated tools may be used to improve efficiency." The "Porter" Standard: Like Porter, include a clause about "In-App Permissions" (Camera for PoD photos, Storage for downloading Invoices, Contacts for easy referral). Next Step: Since you are a Director at EL Domo and managing these entities, I recommend having a legal professional review this specific structure to ensure it aligns with the Digital Personal Data Protection Act (DPDPA) 2023, which introduces stricter penalties for data breaches in India.
This Privacy Policy describes how Sarathi India Private Limited, operating the Qargo platform ("Qargo", "we", "us", or "our"), collects, uses, stores, shares, and protects personal data and information provided by visitors and registered users of our website (qargo.in) and mobile application (collectively, the "Platform"). This Policy is applicable to all Customers, Driver Partners, Enterprise Customers, and any other users of the Platform.
This Policy is published in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any amendments thereto. By using the Platform, you consent to the practices described in this Policy.
If you do not agree with this Policy, please do not access or use the Platform.
1. INFORMATION WE COLLECT
We collect the following categories of information when you use the Qargo Platform:
1.1 Information You Provide Directly
- Full name and contact number (mandatory for registration)
- Email address
- Business name, GSTIN, and registered address (for Enterprise Customers)
- Pickup and delivery addresses for each booking
- Declared description and value of goods being transported
- Payment information (UPI IDs, bank account details for refunds — we do not store full card numbers)
- Communications with our support team (chat, email, phone)
1.2 Information Collected Automatically
- Device information: device model, operating system version, unique device identifiers (IMEI/IMSI/UDID)
- IP address and network type
- App usage data: screens visited, features used, time spent, booking history
- Location data: real-time GPS location of the Customer's device and the Driver Partner's vehicle (during active trips, with your consent)
- Browser type and version (for website users)
- Cookies and similar tracking technologies (see Section 9)
1.3 Information from Third Parties
- If you register or log in using Google or any third-party authentication provider, we receive your name, email address, and profile photo as shared by that provider
- Payment gateway providers may share transaction status and partial payment identifiers
- Government or regulatory databases: we may verify GSTIN, vehicle registration numbers, or driver licence details through public APIs
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
2.1 To Provide and Operate Our Services
- Creating and managing your account on the Platform
- Processing and confirming bookings for goods transportation
- Assigning Driver Partners and communicating vehicle and trip details
- Tracking active trips in real time
- Generating Consignment Notes, invoices, and GST-compliant billing documents
- Processing payments and refunds
- Sending trip status updates via SMS, push notifications, WhatsApp, or email
2.2 To Improve and Personalise the Platform
- Analysing usage patterns to improve features, UI/UX, and service reliability
- Conducting internal analytics and performance benchmarking
- Personalising your experience based on past bookings and preferences
- Developing new features, products, or services
2.3 For Safety, Compliance and Fraud Prevention
- Verifying the identity of Customers and Driver Partners
- Detecting, investigating, and preventing fraudulent transactions, abuse, or illegal activity
- Complying with applicable laws, court orders, regulatory requirements, and legal processes
- Responding to government or law enforcement requests where required by law
- Resolving disputes between Customers and Driver Partners
2.4 For Communication and Marketing
- Sending service-related communications (booking confirmations, receipts, support responses)
- Sending promotional offers, platform updates, and new feature announcements (you may opt out at any time)
- Requesting feedback and ratings after completed trips
- Conducting surveys and research to improve service quality
2.5 For Enterprise Account Management
- Providing trip dashboards, usage reports, and consolidated billing statements to Enterprise Customers
- Sharing data with authorised personnel of the Enterprise Customer as designated by them
- Verifying and maintaining GSTIN and compliance records for enterprise accounts
3. HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
3.1 With Driver Partners
- Your name, contact number, pickup and delivery address, and booking details are shared with the assigned Driver Partner to complete the trip
- Driver Partners do not have access to your payment information or full account history
3.2 With Enterprise Customers
- If you are a user added under an Enterprise Account, your booking activity and trip data may be visible to the Enterprise Customer's designated administrators
- Enterprise Customers are bound by confidentiality obligations regarding user data
3.3 With Service Providers and Technology Partners
- Payment gateway providers (to process transactions)
- Cloud infrastructure and hosting providers (to store and process data)
- SMS, email, and push notification service providers (to deliver communications)
- Analytics and crash reporting tools (to monitor app performance)
- All such third parties are bound by data processing agreements and may only use your data as directed by Qargo
3.4 For Legal and Regulatory Compliance
- We may disclose your information to courts, government authorities, law enforcement agencies, or regulatory bodies where required or permitted by applicable law
- We may disclose information to enforce our Terms and Conditions or to protect the rights, property, or safety of Qargo, its users, or the public
3.5 In Business Transfers
- In the event of a merger, acquisition, restructuring, sale of assets, or change of control of Sarathi India Private Limited, your personal data may be transferred to the successor entity. We will notify you of any such transfer where required by law.
4. DATA RETENTION
4.1 We retain your personal data for as long as your account is active or as necessary to provide you with our services.
4.2 We may retain certain information for longer periods as required by applicable law, for tax and accounting compliance, for resolution of disputes, or to enforce our agreements.
4.3 Booking records, Consignment Notes, invoices, and GST-related records are retained for a minimum of 8 years as required under Indian tax and accounting laws.
4.4 After account deletion or the expiry of the applicable retention period, we will delete or anonymise your personal data.
5. DATA SECURITY
5.1 We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include:
- Encryption of data in transit using SSL/TLS protocols
- Encrypted storage of sensitive data at rest
- Role-based access controls limiting employee access to personal data
- Regular security audits and vulnerability assessments
- Secure payment processing through PCI-DSS compliant payment gateways
5.2 We do not store full credit or debit card numbers on our servers. All card transactions are processed directly by our payment gateway partners.
5.3 While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and shall not be liable for any unauthorised access that occurs despite our reasonable security measures.
5.4 In the event of a data breach that is likely to adversely affect your rights and freedoms, we will notify the relevant authorities and affected individuals as required by applicable law.
6. YOUR RIGHTS AND CHOICES
Subject to applicable law, you have the following rights in relation to your personal data:
6.1 Access and Correction
- You may access and update your profile information directly through the Qargo app or website
- You may request a copy of the personal data we hold about you by contacting privacy@qargo.in
6.2 Deletion
- You may request deletion of your account and associated personal data by writing to privacy@qargo.in
- We will process your request within 30 days, subject to any legal obligations requiring us to retain certain records
6.3 Withdrawal of Consent
- Where our processing is based on your consent (e.g., marketing communications, location tracking), you may withdraw your consent at any time through the app settings or by contacting us
- Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal
6.4 Opt-Out of Marketing
- You may opt out of promotional communications at any time by using the unsubscribe link in emails, adjusting notification settings in the app, or writing to us at privacy@qargo.in
- You will continue to receive transactional and service-related communications
6.5 Location Data
- You may disable real-time location tracking through your device settings. However, disabling location access may affect the functionality of the Platform, including the ability to accurately track trips in real time.
7. CHILDREN'S PRIVACY
The Qargo Platform is not directed at or intended for use by individuals under the age of 18 years. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from a person under 18, we will take prompt steps to delete such information. If you believe a minor has provided us with personal information, please contact us at privacy@qargo.in.
8. LOCATION DATA
8.1 We collect real-time GPS location data from the Customer's device and the Driver Partner's vehicle during active trips. This is used to:
- Enable accurate pickup and delivery
- Provide real-time tracking to the Customer
- Calculate route, distance, and time for freight computation
- Ensure Driver Partner safety and accountability
8.2 Location data is collected only during active trips and with your prior consent through the app permissions system.
8.3 Driver Partners are informed that their location is tracked during trips and is visible to the assigned Customer. This is a condition of operating as a Driver Partner on the Platform.
8.4 We do not sell or share location history with third-party advertisers.
9. COOKIES AND TRACKING TECHNOLOGIES
9.1 Our website (qargo.in) uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and personalise content.
9.2 Types of cookies we use:
- Essential cookies: Required for core website functionality (e.g., session management, login state)
- Analytics cookies: Help us understand how users interact with the website (e.g., Google Analytics)
- Preference cookies: Remember your settings and preferences
9.3 You may control or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of the website.
9.4 Our mobile application uses equivalent device-level tracking identifiers (Advertising ID / IDFA) which can be reset or disabled through your device settings.
10. CROSS-BORDER DATA TRANSFERS
10.1 Qargo is an Indian platform and primarily stores and processes your data on servers located within India.
10.2 Certain service providers (including cloud infrastructure, analytics, and communication services) may process your data on servers located outside India. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable Indian law, including standard contractual clauses or adequacy frameworks.
10.3 By using the Platform, you consent to the transfer, storage, and processing of your information in locations outside India where our service providers operate, subject to the protections described in this Policy.
11. GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000, and the rules made thereunder, we have appointed a Grievance Officer to address any complaints or concerns regarding the processing of your personal data: Grievance Officer: Mohan Kamaraju Sarathi India Logistics Private Limited Email: admin@qargo.in Address: 151, Doddaballapura Main Rd, Suradhenupura, Aradeshanahalli gate, Bangalore, India, 562110, Bengaluru, Karnataka, India Response Time: We will acknowledge your grievance within 48 hours and endeavour to resolve it within 30 days of receipt.
12. CHANGES TO THIS PRIVACY POLICY
12.1 We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
12.2 When we make material changes, we will notify you by:
- Posting the updated Policy on qargo.in with the revised Effective Date
- Sending an in-app notification or email where required
12.3 Your continued use of the Platform after the revised Policy has been published constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must discontinue use of the Platform.
13. CONTACT US
If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:
Sarathi India Private Limited Operating as: Qargo Email: admin@qargo.in Website: www.qargo.in Address: 151, Doddaballapura Main Rd, Suradhenupura, Aradeshanahalli gate, Bangalore, India, 562110, Bengaluru, Karnataka, India